This case study explores the journey of SNEHA (Society for Nutrition, Education and Health Action), a public health non-profit founded in Mumbai in 1999. Rooted in India’s tradition of community-driven healthcare, SNEHA focuses on prevention, maternal and child health, and reducing reliance on institutional care. From modest beginnings, it now manages Rs. 29 crore in funds, scaling pilot projects into large interventions. The case examines how SNEHA’s adaptive approach, organisational culture, and technology adoption have enabled it to sustain high-quality care with a team of 500 staff and 6,000 volunteers in densely populated urban settlements.
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